Business, big or small, old or new; the key to successful enterprises always remains its communication. The need for change and growth of a business is rather necessary, and it solely depends upon adding more employees and thus, enlarging your team to increase the productivity of your business. Now, adding new employees is far easier than maintaining a continuous and consistent communication channel between each of them. Looking at the traditional and the age-old on-premises telephony systems; they had a high maintenance cost, as well as a complicated set-up. This is where the cloud phone system came into existence, which provides a streamlined and agile communication channel between the employees that too in a low-cost maintenance.
We now live in an age of virtualization, and phone systems are just another element of infrastructure that’s moving into the cloud. A phone system works as a switch, those routes the calls; contain software to manage contact numbers, and a telecom professional to keep the communication moving without any disturbance.
If you have been looking forward to including a cloud-based phone system for a better working of your business, the following are the benefits and pre-requisites to install this phone system.
- It is a fully integrated communication system
One of the most appreciated characteristic features of the phone system is synchronizing a company’s communication with the daily applications to increase the workflow and thus, the efficiency.
The user-friendly operating system is easy to deploy, and the employs can access the system from anywhere using any gadget. Therefore, an employee can be ensured of consistent presence, thus increasing this productivity of an employee.
- Time management and efficiency
Those who run a web-based portal, always look for a more efficient IT staff. Therefore, a phone system serves the purpose more efficiently. Since, a phone system offers full access to a customer’s system and account giving an insight into the installation, service configuration, trouble tickets, training, billing and call analytics; this allows the team to spend fewer resources on project management and focus more on work that adds to the bottom line.
The Cloud-based phone system is enabled to integrate itself with other cloud-based applications automatically. Therefore, the employees have a larger access to all the features and its functionality.
- Ability to scale up and down
It is only normal to expect growth in one’s business. This solely depends on adding more employees, open new offices, and onboard customers. Therefore, one requires a flexible communication system to scale up and down its productivity according to the need.
Using the Cloud-based phone system, one can add as many extensions, or decrease (if any) as the need arises. Unlike the old and traditional phone systems, a Cloud-based phone system user is only responsible for paying for the number of extensions that are being used.
- Improved customer experience
The happier your customers, the more will help your business flourish. This is not just a saying, but reality. If a customer is given 24-hour customer care service, his experience is more likely going to be good and appreciating of you. A cloud-based phone system provides its users with an Auto Attendant feature that enable direct calling features between a customer and his service provider.
- Business Continuity
Since cloud phone system allows you to maintain a continuous communication between your customer and you; the business is sure going to be profit. A cloud-based system is rarely and least likely to get affected by the offline factors which can. In any way, affect the productivity of your business. Therefore, even a storm cannot affect the continuity of your business.
- Economically-friendly and cost saving
With an advanced technology and modernized set-up, the new cloud-based phone system is cheaper than traditional business telephone communication systems. Changing your telecommunications from PBX to the cloud-based systems can save you a big amount. This will increase the productivity of your enterprise and thus, give more chance to flourish.