While Hosted PBX offers a wide number of benefits to its users, there are a growing number of competitors moving into the industry. Usually, when there is more competition, the cost of service is driven down to attract customers. However, it is essential for the user to take care when selecting the right provider With so many providers offering their services, it is critical that consumers know exactly what they want. To help you get the best service, we have six aspects you will want to consider when choosing a Hosted PBX system.
Hosted PBS Solution Able To Support Your Business Model?
When contacting several Hosted PBX providers, it is essential to find out if they are going to be able to support all of your specific needs, such as the number of lines, location of employees, local/long distance needs, specific call volumes, broadband specifications, as well as conference calling and electronic faxing. When you know these details, you are going to be able to select the correct provider who can offer the right capacity and tools for your business. The other area that is essential in choosing a provider is one that provides the best in support and accessibility. It is imperative that they can offer premium support. Are your employees going to be able to reach out to support 24/7? Or will the service have the ability to route calls and chat to specific departments regardless of location and hours? You need to know the answers to these questions before making a final decision on a provider.
Does The Hosted PBX Systems Offer Enough Bandwidth?
When using WAN technology that is used to carry both voice and data, it is essential to have more bandwidth for the PBX system. Bandwidth is the amount of speed that allows data to pass through a specific circuit. In this case, it is important to know how much approximate bandwidth is going to be needed to choose the best PBX service. Usually, a hosted PBX VoIP is going to use about 90 kilobits per second of bandwidth for the length of the call. This is for a system with only one user. In order to have a hosted PBX system with an additional five users, with all on the call at once, a minimum of 450 kbps per second bandwidth would be needed for the call. Users should identify the minimum amount of bandwidth that is used on a monthly basis to ensure the hosted solution will sustain the business. The specific amount of bandwidth that is needed for a company is going to be dependent upon the codecs used, the number of calls, total packet size across the WAN, and available packets per second. When this information has been compiled, it will be possible to calculate the general amount of bandwidth that is needed.
3) Flexible Options And Customizations
It is essential to find a PBX solution that is going to offer proper support as well as training for all employees. This is going to allow for better usage of the system as a whole. However, one also needs to find a provider that is going to be flexible with the service that is provided. Other than training and support, it is important that the service is going to allow for employees in and out of the office. Having a hosted PBX generally allows travelling employees to use their cell phones to connect with the companies network. However, not all PBX providers will provide this service, so it is essential to find out first, especially if you need it.
Latency is known as the delay in packets of voice conversation as they are sent and received. Latency is typical, however, it generally does not affect regular data as it does phone calls This is due to the fact that phones calls happen in real time, and even the smallest delays can compromise a conversation.
If latency is a common issue, it can usually be fixed by the right combination of engineering and technology skills. The vast majority of service providers should not have any problems correcting this problem. However, if it is a common problem, you want a provider that is going to be able to fix the issue quickly.